Terms of service
1. About Samsara Sport
The website is operated by Max Brodin and Hugo Walther under the trading partnership Samsara Sport Handelsbolag with the organization number: 969799-9358. We operate under Swedish laws and pay Swedish taxes.
The company is located in Bjärred, Sweden.
If you wish to contact us, please send an email to samsarasport@gmail.com with your inquiry and your contact information, and we will get back to you shortly.
2. Order
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will include all the details about the products, prices, billing, and delivery address.
If there is any error in the order confirmation, please contact us immediately via email at samsarasport@gmail.com.
3. Delivery
Our standard delivery times are 1-5 business days. Please note that orders placed on weekends will be shipped at the earliest on the following Monday. Orders abroad Sweden will be delivered in 3-5 business days.
If there are any delays in delivery (without prior notification of extended delivery times), please contact us at the email address: samsarasport@gmail.com.
4. Prices
All prices in the store are in SEK (Swedish Kronor), and all prices include VAT. We apply VMB (Value Added Tax on Certain Goods) to some items. If you are shopping from another country then Sweden th
We reserve the right to adjust prices due to supplier price changes, errors in the price list, and inaccuracies in prices due to incorrect information.
5. Right of Withdrawal
When purchasing items on the website, you, as a customer, have a statutory 14-day right of withdrawal, starting from the date you received the ordered item.
5.1 When exercising your right of withdrawal:
You must notify us that you wish to withdraw. The notification should be sent to us at samsarasport@gmail.com. In your message, include your name, address, email address, order number, and a clear description of the items for the return.
You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification. You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, the products should be well-packaged and in their original packaging.
We reserve the right to deduct an amount equivalent to the depreciation compared to the original value of the item for used or damaged products, at least 15%. We will refund the amount within 1-14 days after the return has been approved.
5.2 The right of withdrawal does not apply to:
- Products that have been sealed (sealed) for health or hygiene reasons, and where the seal (sealing) has been broken by you.
- Products that have the character of sealed sound or image recordings, and where the seal has been broken by you.
- Custom-made products that have been tailored specifically for you or have a clear personal touch according to your specifications.
- Services that have been fully performed, and where you have expressly consented to the service starting without the right of withdrawal.
- Perishable goods, such as food.
- Single issues of newspapers or magazines.
- If the item is used or suspected to have been used. If the seal or price tag is removed, we can no longer guarantee that the item is unused, and therefore, the right of withdrawal is not approved.
It is up to the customer to personally inspect the item and then exercise the right of withdrawal if the product is unused.
For more information on the statutory right of withdrawal, see konsumentverket.se.
6. Complaints and Claims
We inspect all products before they are shipped to you. If the product is still damaged or incorrectly shipped when it arrives, we will, in accordance with applicable consumer protection laws, undertake to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
Complaints should be made as soon as the defect is discovered.
All items are sold in their existing condition, and the condition of the product is clearly described through images and text. If you need more images or a clearer description of any damages, you can send an email to samsarasport@gmail.com or a direct message on Instagram @samsarasport. We never sell products with damages that worsen over time or affect performance.
According to the Sale of Goods Act, an item sold in its existing condition is considered defective if:
- The item does not correspond to the information provided by the seller about the item's characteristics or use before the purchase and this has affected the purchasing decision.
- The seller has withheld information about the item's characteristics or intended use before the purchase, and this has affected the purchasing decision.
- The item is in significantly worse condition than what the buyer could have expected in relation to the price and other circumstances.
6.1 How to Proceed with a Complaint?
Any defects and faults should always be reported to samsarasport@gmail.com, where you provide your name, address, email address, order number, and a description of the defect.
If we are unable to rectify the defect or provide a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We cover return shipping costs for approved complaints.
We reserve the right to deny a complaint if it turns out that the item is not defective in accordance with applicable consumer protection laws. In the case of complaints, we follow the guidelines of the Consumer Complaints Board (Allmänna Reklamationsnämnden), see arn.se.
7. Limitation of Liability
We do not accept liability for indirect damages that may arise due to the product.
We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). Such circumstances may include labor disputes, fires, war, government decisions, reduced or non-delivery from suppliers.
Furthermore, no responsibility is accepted for any changes to products/product properties made by the respective supplier and other factors beyond our control.
8. Product Information
We reserve the right to any printing errors on this website and the sale of products. We do not guarantee that the images accurately represent the exact appearance of the products, as there may be some color variation depending on the screen, photo quality, and resolution. We always strive to present the products as accurately as possible.
9. Information about Cookies
In accordance with the law on electronic information, visitors to a website should be informed that cookies are used for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can configure your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.
10. Personal Data
By shopping at Samsara Sport, you accept our data protection policy and the processing of your personal data. We care about your personal privacy and do not collect more data than necessary to process your order. We never sell or disclose your information to third parties without legal basis.
Samsara Sport is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and, in cases where you have subscribed to newsletters or promotional offers, to customize marketing to your individual needs.
The information below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.
10.1 What is Personal Data?
Personal data is any information that can be direct or indirect connected to a person.
10.2 What data do we store?
To handle your order and respond to questions related to your order (customer service), we store your first name, last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process it, such as to fulfill the contract between us or to comply with a legal obligation, such as the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the contract with you. Marketing, promotions, and similar communications occur with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. What is stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, personal identification numbers may also be saved by payment providers. This information is stored to complete the purchase and protect parties against fraud. The payment providers (payment services) we use are: Swish, Credit Card.
10.4.2 Shipping Company
To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. Information shared with the shipping company includes first name, last name, and address details for delivery. Email addresses and/or mobile numbers may also be shared with the shipping company for notifications. The shipping companies we collaborate with are: Postnord.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, first name, last name, and email address are shared with our newsletter provider. This is done to keep you updated with information and offers for marketing purposes. We use the newsletter for sending newsletters.
10.5 Right of Access
You have the right to receive a copy of all information we have about you. The information is provided electronically in a readable format.
10.6 Right to Rectification
You have the right to request that we update incorrect information or complete information that is incomplete.
10.7 Right to Be Forgotten
You can request the deletion of data concerning you at any time. There are few exceptions to the right to be forgotten, such as when data must be retained to fulfill a legal obligation (e.g., the Accounting Act).
10.8 Data Protection Officer
Samsara Sport is responsible for the storage and processing of personal data on the website and ensures that the rules are followed.
10.9 How We Protect Your Personal Data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords. We use the platform, Quickbutik.
11. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.
12. Dispute and Choice of Law
In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you, as a customer, can turn to the Consumer Complaints Board, see arn.se. For residents of another EU country than Sweden, complaints can be submitted online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr.
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.